Terms & Conditions

 

Privacy Policy

Truffle Brothers Inc. is committed to provide a safe and friendly website to all customers/viewers. Truffle Brothers Inc. has created this privacy statement to demonstrate our commitment to privacy, and to ensure you are aware of our latest position regarding privacy. Please note that this statement is subject to change, therefore, we suggest you refer to it at any time you may have questions regarding Truffle Brothers privacy practices relative to the website.

Information This Website Gathers

The Truffle Brothers website logs IP addresses and browser types, BUT do not link IP addresses to anything personally identifiable. Therefore, you can browse this site without entering any personal information, and you can remain anonymous during your visit. We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to gather broad demographic information.

This site also includes a variety of registration and order forms that may ask for particular information about our visitors such as name, email address and demographic/product usage information. Information gathered through these means is used to learn more about our visitors, provide them with requested information, and to also mail/e-mail them future information/promotional materials from Truffle Brothers and its sales/service channel partners. You can request at any time to not have information/promotional materials sent to you, as noted in the “choice/opt out” section at the end of this notice. Truffle Brothers Inc. guarantees and assures that our personnel will treat personal information with the outmost confidentiality, and will never be exchanged or sold to any other company, organization or individual.

Please also note that certain countries may not allow information, such as e-mails, to be transmitted outside of that country or region. If you have any concerns about this practices, we suggest you do not use the forms or contact mechanisms included in this website, and use an alternative form to contact us. Refer to the “contact us” or “where to buy” portions of this website for phone and mailing address information.

Secure Sockets Layering (SSL)

Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online on our website is just as safe as giving your credit card at a store location.

Ordering

If for any reason you encounter any issues with placing your order or have any questions regarding your order, please do not hesitate to contact us at sales@trufflebrothers.com. We will be more than happy to assist you and provide solutions/answers to your issues/questions as soon as possible.

Pricing, Payment & Promotions

*Pricing
The prices and offers stated on this website are subject to change.

Sales Tax Policy
Truffle Brothers Inc. collects and remits sales tax as required by the United States of America law, for transactions processed through our website.

*Payment
You may pay for your order(s) processed through our website with major credit cards issued in the United States of America. We currently accept: Visa, Master Card, American Express, and Discover Card.

Truffle Brothers guarantees that all purchases are charged to credit cards once and by transaction ONLY. Generally, credit card payments are not charged until we ship your item(s). Therefore, we will charge only for the item(s) we have actually shipped along with any respective taxes and/or shipping charges. Please refer to the Secure Sockets Layering (SSL) portion in our “Privacy Policy” for further information of credit card payment processing.

*Promotions
From time to time, Truffle Brothers Inc. will offer their customers item(s) on sale. Unlike other online stores and/or websites, we do not provide promotional codes. Therefore, please stay alert for any promotional/on sale item(s) which will be listed under the “Product” or “Feature Items” page.

Viewing Orders

You may view the item(s) you have selected to purchase in your shopping cart. You will be able to modify your order at any time before submitting your purchase order. If you provide an e-mail address, Truffle Brothers Inc. will be able to add you on the FedEx system to follow up with the status of your order. Please refer to the “Shipping and Delivery” portion for further information on how FedEx notifications/tracking numbers work. If for any reason you encounter any issues or wish to request specific information regarding your order, please do not hesitate to contact us at sales@trufflebrothers.com. We will be more than happy to assist you with any questions.

Updating Account Information

This site gives users the option for changing and modifying information previously provided to us. If you wish to change any information, please do so in the "Update Your Account Info" form.